Return and refund policy
Return & Refund Policy
Thank you for shopping at kopel.shop. We want you to be completely satisfied with your purchase. If you are not entirely happy with your Lint Roller, we are here to help.
1. Returns
- Window: You have 30 calendar days to return an item from the date you received it.
- Condition: To be eligible for a return, your lint roller must be unused and in the same condition that you received it. It must be in the original packaging.
- Proof of Purchase: Please include the receipt or proof of purchase.
2. Refunds
- Process: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Currency: Please note that all refunds are processed in US Dollars (USD).
- Timeline: You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Shipping
- Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Return Address: 1000 NE 177 TER LLC Attn: SARAH MCGUIRE 11900 N BAYSHORE DR. APT 8, NORTH MIAMI, FL, 33181, USA
4. Damaged or Defective Items
If you receive a damaged or defective lint roller, please contact us immediately at support@kopel.shop with a photo of the product and your order number. We will arrange a replacement or full refund at no additional cost to you.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kopel.shop.
6. Contact Us
If you have any questions on how to return your item to us, contact us:
- Email: support@kopel.shop
- Phone: +1 929-540-7771
- Entity: 1000 NE 177 TER LLC